Player Welfare
tbaja Responsible Gaming
— Play Smart, Stay in Control
At tbaja, we believe that gambling should always be an enjoyable pastime — never a source of financial stress or harm. Our responsible gaming framework gives every player the tools, information, and support they need to stay in control of their experience.
Our Commitment
Our Commitment to Safe Play
tbaja operates on a straightforward principle: gambling must remain a form of entertainment, not a financial lifeline. Every feature, policy, and support channel we offer is designed with that principle in mind.
Player Welfare First
tbaja places player welfare at the centre of every operational decision. Our responsible gaming team monitors platform activity to identify and assist players who may need support before a problem escalates.
Practical Tools, Not Just Policies
We provide real, actionable controls — deposit limits, loss limits, session time caps, cooling-off periods, and full self-exclusion — so responsible gaming is something you can act on immediately, not just read about.
Open Support, No Judgement
Our support team is trained to handle responsible gaming conversations with sensitivity and without judgement. If you feel that gambling is becoming a concern, reaching out to us is always the right first step.
Transparent Odds and RTP
tbaja presents game return-to-player (RTP) rates and betting odds clearly so that players always understand the statistical nature of gambling — no misleading information, no manufactured urgency.
Activity Monitoring
Our platform uses automated responsible gaming monitoring to flag unusual patterns — sudden large bet increases, extended sessions, and rapid deposit sequences — so our team can reach out proactively.
Community Responsibility
tbaja recognises that problem gambling affects not just the individual player but their families and wider communities. We take our social responsibility seriously, particularly given our commitment to Bangladeshi players.
Section 1
Age Restriction & Verification
The tbaja platform is strictly for adults aged 18 and above. We take our obligation to prevent underage gambling seriously and apply multi-layer verification to enforce this restriction.
18+ Only: Access to betting, casino games, live dealer tables, and all other gambling products on the tbaja platform is strictly prohibited for any person under the age of 18. This rule applies without exception to all players, regardless of location within Bangladesh.
Registration Age Gate
During the account registration process, all applicants are required to declare their date of birth. tbaja's registration system automatically rejects any application where the declared date of birth indicates the applicant is under 18 years of age. This age gate is the first layer of our age verification process.
KYC Identity Verification
Following registration, all players are required to complete a Know Your Customer (KYC) identity verification process before making their first withdrawal and, where deemed necessary by our compliance team, before making their first deposit. KYC verification requires submission of a valid government-issued identity document — such as a National Identity Card (NID) or passport — which allows tbaja to independently confirm the player's date of birth.
Any account found to belong to a person under the age of 18 will be immediately and permanently closed. All funds held in such an account will be returned to the originating payment method after deduction of any bonuses and promotional credits, which are forfeit. tbaja reserves the right to report underage gambling incidents to relevant authorities.
Protecting Minors in Your Household
If you share a device with younger family members, tbaja strongly recommends taking the following steps to prevent unauthorised access to your account and to gambling content generally:
- Always log out of your tbaja account after each session, especially on shared devices.
- Never save your tbaja login credentials in a shared browser profile.
- Use device-level parental control software to restrict access to gambling websites for minors in your household. Reputable parental control tools include Net Nanny, Bark, and built-in parental controls available on Android and iOS devices.
- Keep your tbaja account password confidential and do not share it with anyone.
Reporting Underage Account Suspicions
If you have reason to believe that a person under the age of 18 has registered or is using a tbaja account, please notify our team immediately at [email protected]. All such reports are treated as high priority and investigated without delay.
| Verification Stage | When Applied |
|---|---|
| Date of birth declaration | At registration |
| NID / passport check | Before first withdrawal |
| Address proof | On compliance request |
| Ongoing activity review | Continuous / automated |
| Manual compliance review | Triggered by risk flags |
Document Tip: For the fastest KYC approval, submit a clear, well-lit photo of your National Identity Card (NID) showing all four corners. Both sides of the NID are required. Blurred or partially obscured documents will cause delays. Contact [email protected] if you need assistance with the verification process.
Section 2
Player Protection Tools
tbaja provides a comprehensive suite of player protection tools that put you in direct control of your gambling activity. These tools are available to all registered players at any time — no waiting period, no approval required.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your tbaja account. Once your limit is reached, no further deposits are accepted until the period resets.
Available NowLoss Limits
Define the maximum net loss you are comfortable with over a daily, weekly, or monthly period. When your loss limit is reached, further betting and gaming is paused until the limit period resets.
Available NowSession Time Limits
Set a maximum continuous session duration. tbaja will display an on-screen reminder when you approach your session limit and will log you out automatically when the limit is reached.
Available NowReality Check Alerts
Enable periodic on-screen reminders showing how long you have been playing and how much you have wagered in the current session, helping you maintain perspective throughout your gaming experience.
Available NowCooling-Off Period
Request a short-term break from the platform — from 24 hours up to 30 days. During a cooling-off period your account is suspended, including all deposits and betting activity.
Contact SupportSelf-Exclusion
Request a longer-term exclusion of between 1 month and 6 months. During self-exclusion, your account is fully suspended and reactivation requires a formal cooling-off and review process.
Contact SupportWager Limits
Set a cap on the total amount you can wager over a given time period, independent of wins and losses. Wager limits are particularly useful for slots and live casino players managing their session intensity.
Available NowAccount Activity History
Access a full, transparent record of your deposit history, withdrawal history, betting activity, game session logs, and bonus usage from within your account dashboard at any time.
Available NowSection 3
Deposit & Spending Limits
Deposit and spending limits are the most practical and immediate responsible gaming tool available to tbaja players. Setting limits takes less than two minutes and takes effect immediately.
Immediate Effect: When you set or reduce a deposit, loss, or wager limit on your tbaja account, the new limit takes effect immediately. This means you cannot exceed the reduced limit even within the same calendar day. Increases to limits, by contrast, are subject to a 24-hour cooling-off period before they take effect — this is a deliberate design choice to protect players who may be acting impulsively.
How to Set Deposit Limits
Deposit limits can be set directly within your tbaja account settings under the Responsible Gaming section. You may set limits across three time horizons simultaneously — daily, weekly, and monthly — and all three limits operate independently of one another. For example, you could set a daily limit of ৳2,000, a weekly limit of ৳8,000, and a monthly limit of ৳25,000.
How Limits Are Enforced
When a deposit limit is reached, the tbaja payment system will decline any further deposit attempts for the remainder of the limit period — regardless of the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, or card). The limit applies across all payment channels combined, not per payment method individually.
Adjusting or Removing Limits
You may reduce your limits at any time and the reduction takes effect immediately. If you wish to increase or remove a limit, the change will not take effect for 24 hours from the time of the request. This cooling-off window gives you the opportunity to reconsider the decision. If you change your mind within that 24-hour window, you may cancel the increase request and your original lower limit will remain in place.
Loss Limits and Wager Limits
In addition to deposit limits, tbaja offers loss limits (which track your net gaming losses rather than deposits) and wager limits (which track the total amount staked, regardless of outcomes). These additional limit types provide a more complete picture of your spending activity than deposit limits alone. We recommend players consider setting all three types of limit for the most comprehensive financial protection.
| Limit Type | Periods Available |
|---|---|
| Deposit Limit | Daily / Weekly / Monthly |
| Loss Limit | Daily / Weekly / Monthly |
| Wager Limit | Daily / Weekly / Monthly |
| Session Time Limit | Per session (hours) |
| Cooling-Off Period | 24 hours – 30 days |
| Self-Exclusion | 1 month – 6 months |
Payment Methods: Limits apply across all payment methods combined — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard are all counted against the same limit pool. There is no way to circumvent a limit by switching payment methods.
Section 4
Self-Exclusion & Time-Out
When you need a stronger break from gambling, tbaja's self-exclusion and time-out tools provide a robust, enforceable pause on all account activity — with no loopholes and no pressure to return before you are ready.
What Is a Time-Out?
A time-out is a short-term account suspension lasting between 24 hours and 30 days. It is designed for players who recognise they need a brief break to reassess their gambling habits. During a time-out period, your tbaja account is fully suspended — you cannot log in, place bets, play casino games, make deposits, or receive promotional communications. Your account balance is preserved and you may request withdrawal of any available funds during this period by contacting support.
What Is Self-Exclusion?
Self-exclusion is a longer-term account suspension that you can request for any period between 1 month and 6 months. Self-exclusion is intended for players who feel that their gambling has become or is becoming problematic. Like time-out, self-exclusion suspends all account functionality. Unlike a time-out, self-exclusion cannot be reversed before the chosen exclusion period has elapsed — this is an intentional design decision to provide meaningful protection when it is needed most.
How to Request Self-Exclusion or Time-Out
- Contact the tbaja responsible gaming team at [email protected] with the subject line "Self-Exclusion Request" or "Time-Out Request".
- Specify the duration of the exclusion or time-out you are requesting.
- Our team will process your request within 24 hours of receipt (Bangladesh Standard Time, UTC+6) and will confirm activation by email.
- During processing, any active bets already placed will be settled normally. No new bets can be placed once the exclusion is active.
What Happens After Self-Exclusion Ends?
When a self-exclusion period expires, your account does not automatically reactivate. You must contact the tbaja support team to request reactivation, at which point you will be required to confirm that you wish to return to the platform and will be asked to engage with a brief responsible gaming check-in. This reactivation process is designed to be a considered, deliberate step — not an automatic return to gambling.
Returning After a Time-Out
When a time-out period ends, your account automatically becomes accessible again. If you have any concerns about returning to the platform, we encourage you to contact our responsible gaming team before logging back in — speaking with a trained team member can be a valuable step before resuming play.
Important: Self-exclusion applies to the tbaja platform only. If you are concerned about problem gambling across multiple platforms, we strongly encourage you to contact a gambling support organisation (see the Support & Resources section below) for guidance on accessing broader multi-platform exclusion options available in Bangladesh and internationally.
Steps to Request Self-Exclusion from tbaja
- Email our team at [email protected] with the subject line "Self-Exclusion Request".
- State your chosen duration — between 1 month and 6 months.
- Confirm your account details — provide your registered name and email address so we can identify your account.
- Receive confirmation — our team will activate the exclusion and send you a confirmation email within 24 hours (BST, UTC+6).
- Withdraw available funds — if you wish to withdraw your account balance, include this request in your email and our team will process it promptly.
- Seek support if needed — if you feel you need additional help, our team can direct you to professional support organisations in Bangladesh and internationally.
Section 5
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. The warning signs below are widely recognised indicators that gambling may be moving from entertainment into harmful territory.
Common Warning Signs — Ask Yourself Honestly
If you answered yes to two or more of these questions, it may be a sign that gambling is becoming a problem in your life. This does not mean you are in crisis — but it does mean that taking action now, before the situation worsens, is the right approach. tbaja's responsible gaming team is available to help you explore your options without judgement.
Types of Gambling Harm
Problem gambling can cause harm across multiple life areas simultaneously:
- Financial harm — debt, inability to meet basic needs
- Mental health harm — anxiety, depression, shame
- Relationship harm — conflict, broken trust, isolation
- Work and study harm — absenteeism, reduced performance
- Physical health harm — sleep disruption, stress
Remember: Recognising a problem early is a sign of self-awareness and strength — not weakness. The earlier you take action, the easier it is to regain control. Reach out to our team or one of the support organisations listed on this page.
Section 6
Support & Resources
If you or someone you know is struggling with problem gambling, professional support is available. tbaja encourages all players experiencing difficulties to reach out — to us, and to the organisations listed below.
National Mental Health Helpline (Bangladesh)
The National Mental Health Helpline in Bangladesh provides free, confidential telephone support for individuals experiencing mental health difficulties including gambling-related distress. Contact details available through the Directorate General of Health Services (DGHS).
Gamblers Anonymous International
Gamblers Anonymous is a globally recognised peer support programme for people with gambling problems. The organisation operates a 12-step recovery model and offers group meetings both in-person and online, including meetings accessible to Bangladeshi participants via international online chapters.
BeGambleAware (International)
BeGambleAware is an internationally respected organisation providing free, confidential information, support, and access to treatment for anyone affected by problem gambling. Their resources include self-assessment tools, live chat support, and a directory of treatment services.
Gam-Anon (Family Support)
Gam-Anon is a support organisation specifically for the family members, friends, and partners of people with gambling problems. If someone in your household is gambling excessively, Gam-Anon provides guidance, community, and practical support for those affected by another person's gambling.
GamCare (Online Support)
GamCare offers a free online forum, live chat counselling, and a structured self-help programme (NetLine) for individuals struggling with gambling. These resources are accessible globally, including from Bangladesh, and are available in English around the clock.
tbaja Responsible Gaming Team
tbaja's own responsible gaming team is available 24 hours a day, 7 days a week. Contact us at [email protected] with the subject line "Responsible Gaming Help". We will respond within 24 hours (BST, UTC+6) and can help you set limits, request exclusions, or direct you to professional support services.
Tips for Keeping Gambling Enjoyable
For the majority of players, gambling remains an enjoyable and controlled pastime. The following guidelines help ensure it stays that way:
- Set a budget before you play and treat it as an entertainment expense — money you are comfortable losing, not money you are expecting to win back.
- Set a time limit for each session and use tbaja's session time alerts to hold yourself accountable.
- Never chase losses. If you have reached your loss limit for the day, stop — the mathematically expected outcome of chasing losses is a larger loss.
- Do not gamble under the influence of alcohol, medication, or significant emotional stress. Impaired judgement leads to impulsive decisions.
- Take regular breaks. Step away from the screen periodically during longer sessions.
- Keep gambling in proportion. It should be one leisure activity among many, not the primary focus of your free time.
- Never gamble with borrowed money or money earmarked for essential household expenses.
- Talk to someone if gambling stops feeling fun. A trusted friend, family member, or tbaja's responsible gaming team is a good starting point.
Section 7
Contact Our Safer Gaming Team
Our dedicated safer gaming team is here to help — whether you need to set limits, request a break, ask a question, or simply talk through your concerns. No topic is too small, and no request will be judged.
How to Reach Us
The primary channel for all responsible gaming requests is email at [email protected]. Please include one of the following subject lines to ensure your message is routed directly to our responsible gaming team:
- "Responsible Gaming Help" — for general enquiries and guidance
- "Deposit Limit Request" — to set or adjust deposit, loss, or wager limits
- "Time-Out Request" — to request a cooling-off period of 24 hours to 30 days
- "Self-Exclusion Request" — to request a longer-term exclusion of 1 to 6 months
- "Account Closure" — to permanently close your tbaja account
Response Times
Our target response time for all responsible gaming enquiries is within 24 hours (Bangladesh Standard Time, UTC+6), seven days a week including public holidays. For urgent matters — particularly self-exclusion requests — we aim to respond and act within 4 hours during normal business hours (09:00–22:00 BST).
Permanent Account Closure
If you wish to permanently close your tbaja account, you may do so by contacting the support team with the subject line "Account Closure". Permanent closure is different from self-exclusion — it cannot be reversed. Before closing your account permanently, ensure you have withdrawn any available balance. tbaja will retain your account records in accordance with the data retention policy set out in our Privacy Policy.
Please note: tbaja's responsible gaming team cannot provide clinical advice or act as a substitute for professional counselling. If you are experiencing severe gambling-related harm, we strongly encourage you to contact a qualified gambling support organisation alongside reaching out to our team.
Safer Gaming Contact
Email our team anytime at:
Use subject line: "Responsible Gaming Help"
Response target: within 24 hours (BST, UTC+6)
Quick Reference
- Minimum age: 18+
- Deposit limits: immediate effect
- Limit increases: 24hr cooling-off
- Time-out: 24hrs – 30 days
- Self-exclusion: 1 – 6 months
- Support: 24/7, BST (UTC+6)
Play Responsibly with tbaja
Set your limits, know your boundaries, and enjoy tbaja's cricket betting, live casino, and slots as the entertainment they are designed to be — with the confidence that our responsible gaming tools have you covered.