tbaja Terms & Conditions —
Platform Rules, Account Obligations
& Player Rights Explained

3.1 One Account Per Player

Each individual may register and operate exactly one tbaja account. Creating multiple accounts — whether under the same identity, different names, different email addresses, different payment methods, or different devices — is strictly prohibited. Where tbaja identifies duplicate accounts belonging to the same individual, all accounts except the first registered will be closed and any balances consolidated at tbaja's discretion, with bonuses forfeited. Deliberate multi-accounting to abuse promotional offers will result in permanent exclusion from the platform.

3.2 Accuracy of Registration Information

You are required to provide accurate, truthful, and complete information when registering your tbaja account. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. You must update your account information promptly if any of these details change. Providing false or misleading registration information — including a false date of birth — is a material breach of these Terms and grounds for immediate account closure without liability to tbaja.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your tbaja login credentials, including your username, password, and any two-factor authentication codes. You must not share your credentials with any other person. tbaja will never ask you for your password via email, live chat, or telephone. If you suspect that your account has been accessed by an unauthorised party, you must notify tbaja immediately at [email protected] and change your password without delay. tbaja accepts no liability for losses arising from unauthorised account access where the player failed to take reasonable steps to protect their credentials.

3.4 KYC Verification

tbaja operates a Know Your Customer (KYC) verification process in accordance with its international licensing obligations and anti-money laundering (AML) responsibilities. KYC checks may be triggered at any time, including but not limited to: at account registration, upon a player's first withdrawal request, when cumulative deposits exceed certain thresholds, or when unusual account activity is detected. The following documents may be requested during KYC:

• Proof of Identity: National ID card, passport, or driving licence showing full name, date of birth, and photograph.
• Proof of Address: A recent utility bill, bank statement, or official government correspondence showing your name and current residential address, dated within the last three months.
• Proof of Payment Method: A screenshot or confirmation of the bKash, Nagad, Rocket, or Upay account registered in your name and linked to your tbaja account.

Until KYC verification is satisfactorily completed, tbaja may place restrictions on the account, including suspension of withdrawal access. Accounts that fail to complete KYC within a reasonable timeframe specified by tbaja may be closed and any balance returned to the registered payment method, minus any bonuses or bonus-derived winnings.

3.5 Account Inactivity

An account is considered inactive if no login, deposit, withdrawal, or betting activity has been recorded for a consecutive period of 12 months or more. tbaja may apply an inactivity administration fee of up to ৳200 per month to dormant accounts after the 12-month inactivity threshold has been passed. Players will be notified by email before any inactivity fee is applied. Accounts that reach a zero balance as a result of inactivity fees may be closed. Players may reactivate an inactive account by logging in and contacting support.

5.1 General Bonus Terms

All bonuses, free bets, cashback offers, and promotional credits issued by tbaja are subject to these general bonus terms and to any additional terms published alongside each specific offer. In the event of a conflict between these general terms and a specific offer's terms, the specific offer's terms shall prevail for that offer only.

Bonuses are credited to a separate bonus balance within your tbaja account. Bonus funds cannot be withdrawn directly — they must first be converted to real-money funds by meeting the wagering requirements associated with the bonus. Only real-money funds (not bonus funds) are withdrawable at any time.

5.2 Wagering Requirements

The wagering requirement for each bonus is specified in that bonus offer's terms. Unless stated otherwise in a specific offer, the following general rules apply:

• Wagering requirements must be completed within the validity period stated in the bonus offer. Bonus funds not wagered within the validity period are forfeited automatically.
• Different game categories contribute different percentages toward wagering requirements. Slots typically contribute 100%; live casino games and sports bets may contribute a lower percentage as specified per offer.
• Bets placed using bonus funds must not exceed the maximum bet size specified in the bonus terms. Bets exceeding this limit during a bonus wagering period may result in the bonus and any associated winnings being voided.
• Wagering requirements must be fulfilled using bonus funds — depositing additional funds does not accelerate or bypass wagering requirements unless explicitly stated.

5.3 Bonus Eligibility and Restrictions

Each tbaja bonus offer will specify the eligibility criteria for that offer, which may include: minimum qualifying deposit amount, eligible payment methods, applicable game categories, and geographic or account-tier restrictions. tbaja reserves the right to exclude any player from participating in a specific promotion at its reasonable discretion.

5.4 Bonus Abuse and Exploitation

tbaja actively monitors bonus usage patterns to detect and prevent abuse. Behaviour that tbaja considers to constitute bonus abuse includes but is not limited to:

• Creating multiple accounts to claim the same bonus more than once.
• Using matched betting or arbitrage techniques in conjunction with bonus funds.
• Placing low-risk, mathematically balanced wagers (known as "hedging") with the primary purpose of meeting wagering requirements rather than genuine recreational play.
• Colluding with other players to meet wagering requirements.
• Using software, bots, or automated betting tools in conjunction with bonus funds.

Where tbaja reasonably suspects bonus abuse, it reserves the right to void the bonus and any winnings derived from it, and to close the account responsible. Determining whether conduct constitutes bonus abuse is at tbaja's reasonable discretion.

5.5 Modification and Withdrawal of Offers

tbaja reserves the right to modify, suspend, or permanently withdraw any promotional offer at any time without prior notice, including offers that are currently active. Where a player has already opted in and begun meeting the wagering requirements for a running offer, tbaja will honour that player's participation under the terms in effect at the time of opt-in, unless the offer was made in error or in breach of these Terms.

7.1 Suspension by tbaja

tbaja may place a temporary suspension on any account at any time without prior notice where it has reasonable grounds to believe that one or more of the following circumstances apply:

• A breach or suspected breach of these Terms has occurred.
• The account is under investigation for suspected fraud, bonus abuse, or money laundering.
• KYC or age verification documentation has been requested but not yet provided by the player.
• There is a technical issue affecting the account that requires investigation before further activity is permitted.
• A third party has made a credible report that the account is being operated by an unauthorised person.

During a suspension, the player will typically retain access to view their account balance but may be unable to deposit, place bets, or withdraw. tbaja will notify the player of the suspension by email and provide guidance on the steps required to lift it, where this is possible.

7.2 Permanent Closure by tbaja

tbaja may permanently close an account where: a serious or repeated breach of these Terms is confirmed; the account holder is found to be under 18 years of age; the account is confirmed to have been used for fraudulent or criminal activity; or the player engages in conduct that tbaja reasonably considers to be incompatible with continued platform access. Upon permanent closure for cause, any real-money balance remaining in the account will be reviewed on a case-by-case basis. Balances derived from or tainted by the conduct leading to closure may be forfeited. Legitimate, clean balances will ordinarily be returned to the registered payment method.

7.3 Voluntary Closure by the Player

You may request the voluntary closure of your tbaja account at any time by contacting the support team at [email protected]. Before your account is closed, any pending withdrawal requests will be processed in accordance with standard withdrawal procedures. Any bonus balance outstanding at the time of voluntary closure will be forfeited. Real-money balance will be returned to your registered payment method within the standard processing timeframe.

Please note that voluntarily closing your account does not constitute a self-exclusion. If you are closing your account because of concerns about your gambling behaviour, tbaja strongly recommends that you request a formal self-exclusion instead, which includes additional safeguards against re-registration. See the Responsible Gaming page for details.

7.4 Dormant Account Closure

As noted in Section 3.5, accounts that remain inactive for 12 consecutive months are classified as dormant. Following the application of applicable inactivity fees, dormant accounts with a zero balance may be administratively closed by tbaja. Players who wish to reactivate a closed dormant account should contact [email protected]. Reactivation is subject to re-verification of identity and payment method.